What to Do When a Returned Payment Gets Rejected by the Receiving Bank?

If a returned payment is rejected on the receiving end, please ask your customer to contact their bank and instruct them to explicitly accept the incoming return transfer.

This typically resolves the issue, as some banks automatically block or bounce unexpected inbound returns.

If the bank does not update this instruction, the payment may get stuck in a repeated rejection loop.

Once your customer confirms that their bank is ready to accept the return, we will notify our banking partner to re-initiate the return payment.