Consistent VoP Failures Despite Correct Details

In rare cases, a transaction may fail the Verification of Payee (VoP) check even when all payment details appear correct. This can occur if:

• The creditor bank does not have the VoP setup aligned with the client’s account.

• For example, a bank confirmation may show the client’s name correctly, but the name registered for VoP validation differs.

What to do:

• Verify the details with the customer: Confirm that the name used for the payout matches exactly what their bank has on file for their account. Also verify that the IBAN and other payment details are correct.

• If the details are confirmed correct but the issue persists, ask the customer if there is an alternative bank account that can receive the payment, as this situation is uncommon and may not have a fix.