What is the status of my Payment/Transaction

Last updated: March 12, 2026

1. Dashboard Access

All verification must be conducted at the Ivy Merchant Dashboard: https://merchant.getivy.de/

2. Search Requirements by Transaction Type

Transaction Type

Required Identifier

Mandatory Filter/Action

Payin

Reference ID

Ensure the "cancelled" status is included in the filter next to the search bar.

Payout

Payout ID

Search specifically using the Payout ID for reliable results.

Deposit

Deposit ID

Search specifically using the Deposit ID for reliable results.

3. Critical Search Identification

  • Primary Search Key: The Reference ID is the most reliable identifier for payins.

  • Secondary Search Key: The Bank Statement Reference is the alternative if the Reference ID is unavailable.

  • Invalid Identifier: Do not use the Order ID. Searching by Order ID will return no results on the Ivy dashboard.

4. Troubleshooting Unmatched Deposits

If a payin is marked as Failed but the customer provides proof that funds were sent, follow this protocol:

  1. Navigate to the Deposits section of the dashboard.

  2. Do not search by ID.

  3. Search using the Price (Amount) and Date.

  4. Verify if the funds have landed as an Unmatched Deposit.