Why is an instant payment stuck in "Authorized" but not yet settled?

Sometimes, a payment may appear as authorized but not yet settled. This can be confusing, especially with instant payments where timing is expected to be near-instant.

While Ivy initiates the payment immediately, the final execution depends on the sending bank. In some cases, the bank may delay settlement to carry out internal compliance checks or for other operational reasons. These delays are unfortunately beyond our control.

Understanding the “Finalizing” Status

If a payment moves past “Authorized,” you may see a “Finalizing” status. This means the funds have already settled and been debited from the customer's account, but Ivy is running internal checks to finalize the approval and release the payment to you. This is a normal part of the payment process and distinct from authorization delays.

That said, these cases are uncommon - the majority of payments settle quickly and without issues. If a payment remains in this state, it will typically still settle later the same day.

If the delay persists, we recommend that your customer contacts their bank directly to request a payment execution confirmation.

Please note that:

• A confirmation screen in the online banking app does not guarantee that the payment has been executed.

• What’s needed is a formal confirmation from the bank that the payment has actually left the account - this usually must be requested through the bank’s customer service team, not within the app.