When does a "order" get created?
Last updated: November 20, 2025
An order in Ivy is created at the moment the user selects their bank during the checkout flow, not before.
This means:
Simply opening the checkout session or landing on the bank selection screen does not create an order.
An order is only generated when the user actively chooses their bank, confirming their intention to proceed with a payment.
From that point onward, the order will appear in your dashboard, and will be tracked with a corresponding Reference ID / Order ID.
This distinction is important for tracking drop-offs: if a customer never selects a bank, no order is created, and no transaction record exists on your end.