Transaction is failed, when will client get their funds back

Last updated: June 4, 2026

When a transaction shows as failed on the merchant dashboard and your client is awaiting funds, the following steps can help:

  1. Automatic Refunds:

    • In most cases, the client will receive their funds back automatically within 1–3 business days.

  2. Check for Unmatched Deposits:

    • Navigate to the Deposits tab on the merchant dashboard.

    • If the client sent funds via a manual transfer and provided incorrect details or references, then the payment should have landed here.

    • Click on the transaction to refund the payment directly to the client.

  3. Enable Auto-Return for Unmatched Deposits:

    • To simplify future handling, you can enable automatic returns for unmatched deposits:

      1. Go to Settings → Payments in the dashboard

      2. Enable “Auto return unmatched deposits”

This ensures clients receive their funds quickly, even when manual transfers contain errors.