How does the onboarding journey with Ivy look like?

Before you can begin processing payments with Ivy, you’ll go through a quick but structured onboarding process. This ensures that all businesses using Ivy meet regulatory standards and helps us tailor the platform to your specific needs.

Step 1: Complete the Onboarding Questionnaire

Once you've initiated the onboarding, you'll receive a link to an onboarding form. This questionnaire collects essential details about your business, including:

• Legal business name and registration details

• Business type and ownership structure

• Industry and operating jurisdictions

• Ultimate Beneficial Owners (UBOs)

Step 2: Upload Required Documents

Based on your business classification and associated risk level, you'll be asked to upload documentation. These may include:

• Proof of incorporation (e.g., Certificate of Incorporation)

• Shareholder structure or UBO declarations

• Proof of address

• Valid IDs of company directors or UBOs

The requirements can vary: for example, higher-risk industries or businesses operating outside of the EU might need to submit additional details.

Step 3: Review by Ivy Compliance Team

After submission, Ivy’s compliance team reviews the information and documents. If something is missing or needs clarification, they will reach out directly. The faster you respond, the quicker the process.

Step 4: Approval and Go-Live

Once everything is verified and approved, your account is activated, and you’re ready to go live. You’ll receive access to your Ivy dashboard and all relevant credentials to start accepting payments.

For a smooth onboarding, we recommend preparing your core company documents in advance and ensuring all information in the form is complete and accurate.