Support Overview - The fastest way to resolve issues

Last updated: November 17, 2025

Ivy Support Overview

We're here to help!

What Support Covers

You can use Ivy's support system for any operational or technical issue, including:

  • Payment issues related inquiries

  • Refunds, settlements & payout issues

  • Integration errors, bugs, or unexpected behavior

  • Bank-related requests (e.g., execution confirmations)

  • USDC-specific flows

  • Custom reporting and data needs

How to Reach Support

Your support requests are handled through our centralized support hub. You can raise queries in any of the following ways:

1. Slack (recommended)

We’ll set up a shared Slack channel with you.

  • Chat with us as usual

  • Open tickets by reacting to any message with the 🎫 emoji or tagging @ivy customer support

  • Get notified on ticket status right in Slack

To get started, just confirm with us and we’ll create the channel.

2. Support Form

Use this form to log a ticket manually. Useful for more structured or complex issues.

3. Email

support@getivy.io

Include any relevant context:

  • Payment or order ID

  • Description of the issue

  • Screenshots or links if helpful

Check Your Ticket Status

Track your support requests in the Customer Portal, where you'll find:

  • All open and past tickets

  • Current status and updates

  • Assigned support agent

What to Use Telegram For

Telegram remains open for account management, commercial updates, and informal communication.

Use Telegram for:

  • Relationship chats

  • General updates and coordination

By using the support hub and slack, we can solve your operational questions faster and keep conversations clear and traceable.

We're always here to help - reach out whenever you need us. 💚