User Experience Optimisation

User Experience Design Optimisation

In order to create the highest converting payment experience for your users, the following guidance outlines how Instant Bank Transfers and Manual Bank Transfers should be positioned to end users.

Instant Bank Transfers

• Named as Instant Bank Transfers instead of open banking in order to resonate with the end user

• First and recommended option

• Inclusion of bank logos (link in best practice guidance) to infer trust and a recognisable icon

• Best Practice Guidance

Device integration Guidance

• It is important that we have the most seamless device experience for users completing payments, therefore we have the following guidance on how to handle the redirects on app, mobile web and desktop.

Manual Bank Transfers

• Present the clear payment instructions (hosted on your side) so that the user can easily copy the correct details to their bank

• Best Practice Guidance

This can also be seen in action via our demo store

Please feel free to share what your current payment selection screen/cashier designs are and Ivy can review.