Payment references are missing from bank transfer instructions/ Bank statements

When merchants accept payments, the reference or invoice ID they provide via our API may not always appear on the customer’s bank statement, depending on the payment currency and local banking system.

Example:

• Denmark (DKK domestic payments): Danish banks often replace external references with internal identifiers. As a result, your API-provided reference may not be visible on the recipient’s bank statement.

Why This Happens:

• Domestic banking systems may have limited or fixed reference fields.

• Banks use internal reference numbers for tracking and reconciliation.

• This is a system limitation, not an issue with the payment provider.

Global Context:

• SEPA (EUR, EU): References usually appear.

• UK Faster Payments (GBP): References are typically preserved.

• US ACH / Wire (USD): References may be truncated or partially omitted.

• Other domestic rails (e.g., DKK, NOK, JPY): References may be replaced by internal IDs.

Implications for Merchants:

• Merchants cannot rely solely on bank statements for reconciliation when using currencies or rails that remove external references.

• Alternative reconciliation methods, like using unique transaction IDs stored in your system, are recommended.

There is no fix we as the payment provider can do, this issue lies with the Bank infrastructure of the country